Before & After

Condenser Replacement.

Customer called in after noticing the kitchen faucet was no longer working properly. It was not fully turning on or off. Our plumber Mario arrived and went over the options for the customer as far as repairing or even possibly replacing the faucet. Customer knew it was better to replace the faucet than repair something that was so old. Mario carried a replacement faucet on the truck that customer chose and he was able to replace it right away for them.

While performing annual maintenance on our customer’s heating equipment in West Orange, NJ our technician, Zach, notices the valves on the main water line to be leaking. Upon further inspection, Zach noticed both valves leaking and the whole house pressure-reducing valve to be not operating fully as well. After going over the options, the customer knew this was unsafe and needed to be replaced. The customer set up for the water company to come off and shut off the water briefly while Zach worked on the replacement. Zach was able to get it done in a matter of hours and the customer had no more leaks.

Customer called in after noticing they were receiving an error code from their Navien tank less water heater. Our technician Zach was able to come out same day and diagnose the issue. After going over some questions with the customer, one thing stuck out the most. They failed to get proper maintenance done. After Zach diagnosed the system, he found the intake screen to be severely clogged. He pointed out this would be caught during routine maintenance visit. After a cleaning and descaling of the unit, the customer’s unit was back to working at factory specs. Customer is now a member with a maintenance plan that covers a cleaning for their Navien tank less water heater every year to avoid future issues.

Customer called in after her husband had a failed attempt with repairing the toilet. They knew they needed to call us to handle the situation. Chris was able to come out same day to address the issue. The customer while trying to replace the tank ended up cracking it while tightening the screw. Chris was able to quickly remedy this issue and had the customer back up and running within a matter of hours.