Case Studies

Customer called into Pipe Works Service after noticing some water pressure issues in his home.

A customer in Florham Park, NJ, who found us via Google, had a leaking water heater that was 14 years old. We sent out Zach, one of our trusted specialists, to assess the possible options for the customer.

Zach noticed the tank inside of the heater was cracked, causing water to form outside of the jacket. After doing a further investigation, Zach also found the home's water pressure was not regulated. This caused the thermal expansion protection system to fail on the existing water heater. All of these things needed to be replaced badly!

A resident in Chester, NJ called Pipe Works Service and requested us to diagnose the hot water heater smells like rust and water fells dirty

Pipe Works Services went to a call that came in and the customer expressed that his air conditioning compressor may be overcharged. Pipe Works Services technician Zach arrived at the home to diagnose the cause of the AC not working properly Zach found pressures to be over 350psi which is on the high side. the customer relieved the pressure. When Zach checked over the system and found the compressor to not be pumping the refrigerant, he then diagnosed it was damaged from the overcharge and the system needs to be replaced.

A new customer located in West Orange saw us in Clipper Magazine called Pipe Works Services requesting a new HVAC system. She just moved into the house and was not sure if there is existing ductwork. Our comfort advisor Rob offered a Mitsubishi ductless system to heat and cool all the rooms in her home.

The customer called in with an issue about their crawlspace being unconditioned and causing a problem with the piping that was there. Our Dr. Energy Comfort specialist Rob came out to assess the situation. He presented the customer with the permanent solution of CleanSpace insulation. The customer knew it was the right solution and proceeded with the installation.

The customer in Summit, New Jersey has two HVAC systems in his attic. One is 2 Ton and the other is 1 Ton. Both should be 2 Tons. Measured rooms and the numbers say 2 Ton for both.

Our plumber Nick was called to a home in Cedar Grove, New Jersey to inspect a high-efficiency furnace pipe. The intake air pipe was white while the exhaust pipe was a noticeably darker color.

We had a call from a customer in Denville, New Jersey because there was CO2 backing up into the home, which is very dangerous.

A new customer who found us online was looking to get his sewer line replaced. One of our senior technicians Jonathan went to the home to video inspect the line to see if there was a repair or deep clog that required replacement. The video inspection of the main sewer line showed that a hydro scouring was needed because there was a major clog, which means cleaning the entire line completely and that would determine whether the line was in good shape for a possible new lining.

A frequent customer of Pipe Works Services in South Orange, NJ called in and stated that they had a variety of repairs that were needed on their boiler. There were many small and large leaks in the piping, some of the fittings themselves were corroded and leaking, steam vents needed to be replaced, and some of the loops that were put in to allow proper flow and efficiency needed to be repaired. Pipe Works Services was out in the past to suggest a solution, and then Pablo was out to re-assess the issue.

A relatively new customer in Florham Park, NJ called Pipe Works Services had a traditional gas water heater and wanted to convert it to an electric water heater to increase efficiency with no heat loss. The customer didn't want to deal with venting issues that could potentially happen. Pipe Works Services technician Pedro went to the customer's house and diagnosed that the conversion could take place.