Case Studies

Our customer called looking for service for a furnace that was leaking. Our technician, Zach, went out that same day and initially found that a drain line had a pinhole in it. Unfortunately, this was not all that was wrong with this unit. Upon further observation, it was determined that the heat exchanger was cracked. It was unsafe to run this way, so it had to be shut down. This left the customer without heat until the new unit could be procured.

We had a customer who had cold floors and frozen pipe issues in the past.

A homeowner in Union, NJ had two rooms that were not comfortable in summer or winter. The hassle and expense of running ductwork was not something she wanted to attempt.

Established in 2000, Pipe Works Services, a customer-focused plumbing, heating, and air conditioning company servicing several counties in the New Jersey area, was looking to make a switch for its old GPS fleet tracking solution once its lease expired. Paul Giglio, President, and Owner of Pipe Works Services said, “We were very unhappy with our previous fleet management provider and were actively looking to change solutions. We were referred to NexTraq by ACOWIN, a dispatching integration partner.”
Solution
Giglio selected the NexTraq™ Fleet Tracking solution because of its intuitive interface, reporting capability, and automated email alert
functionality. Giglio states, “The implementation of NexTraq was extremely easy and training was a matter of creating a username and password. The solution is that easy to use.”