A customer called Pipe Works Services for his service agreement service and maintenance visit. Our Pipe Works Services technician provided a diagnosis that there was no access to clean the condensate drain lines. Since they have to be cleaned regularly, especially this particular system, some form of access was recommended to be installed. Pipe Works Services technician Alan and Ryan installed the new EZ Trap for better accessibility. Now build-up in the condensate drain line will be less allowing the unit to work more efficiently.