Customer called in after he noticed the additional room he added to home, was not maintaining the temperatures he was trying to keep it at. After our comfort advisor Rob came out to inspect the home, he found the culprit. In addition to the room the customer added it had it directly next to an unfinished crawlspace. Rob had a straightforward plan and the customer knew it was definitely going to take care of the issue. Our installers Gio and Malik were able to come out and get it taken care of within a day .