A customer called in on a Saturday morning after realizing throughout the night that her heat was no longer working. Our technician Matthew came out within the hour to assess the situation. After Matthew went over all the issues with the 17-year-old furnace, the customer decided against costly repairs and wanted to just have it replaced. We were able to have our installation crew Washington & Odin come out and install a brand-new Lennox furnace. We made sure the customer was in the heat later that night.