Customer called in wanting to be proactive on replacing her water heater. she noticed while doing laundry that it was starting to show signs of breaking down. The customer was only available during Saturday due to her crazy work week. that is not a problem for us here at Pipe Works. We do accommodate customer whenever they are available. Our plumber Chris came out and went over all options with the customer from repair to replacement. The customer knew the water heater was on borrowed time at this point being more than 12 years old. Chris was able to have the customer back up and running with a new Rheem water heater within hours.