Case Studies: Water Heaters

A customer in Florham Park, NJ, who found us via Google, had a leaking water heater that was 14 years old. We sent out Zach, one of our trusted specialists, to assess the possible options for the customer.

Zach noticed the tank inside of the heater was cracked, causing water to form outside of the jacket. After doing a further investigation, Zach also found the home's water pressure was not regulated. This caused the thermal expansion protection system to fail on the existing water heater. All of these things needed to be replaced badly!

A resident in Chester, NJ called Pipe Works Service and requested us to diagnose the hot water heater smells like rust and water fells dirty

A relatively new customer in Florham Park, NJ called Pipe Works Services had a traditional gas water heater and wanted to convert it to an electric water heater to increase efficiency with no heat loss. The customer didn't want to deal with venting issues that could potentially happen. Pipe Works Services technician Pedro went to the customer's house and diagnosed that the conversion could take place.

A customer called in after one of his tenants was not getting any hot water.

The customer called in after noticing their water heater was leaking. After multiple attempts at trying to get the company who installed it to come back to fix it, they knew they had to call a professional well-respected company. After a quick google search and an endless list of amazing reviews, the customer knew we were the company. They placed the call in the morning, and we were able to come out the same day. Mario arrived to diagnose the issue and was able to come up with a permanent solution. Mario arrived with a fully stocked truck and took care of the issue within a couple of hours, and the customer more importantly had a water heater that was no longer leaking. Safe to say customers know who to call moving forward for all of their plumbing needs.